Privacy Policy

1. Introduction and Scope

This Privacy Policy (the "Policy") governs the collection, use, disclosure, storage, and protection of personal information provided by users of the phjil online casino and sports betting platform (the "Platform," "Website," or "Service") operated at https://phjil.cam. phjil (referred to as "we," "us," or "our") is committed to protecting the privacy and security of personal data belonging to our users (referred to as "you," "your," or "Player") in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines, applicable PAGCOR regulations, and international data protection best practices.

By accessing, registering for, or using the phjil platform, you acknowledge that you have read, understood, and consent to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Policy, you must immediately discontinue use of the Platform and refrain from creating an account. This Policy applies to all personal data collected through the Website, mobile applications, customer support channels, and any other touchpoints through which you interact with phjil services.

2. Information We Collect

2.1 Personal Identification Information

When you register for a phjil account, we collect personal identification information necessary to verify your identity, comply with PAGCOR licensing requirements, prevent fraud, and fulfill our anti-money laundering (AML) and know-your-customer (KYC) obligations under Philippine law. This information includes but is not limited to:

• Full legal name as it appears on government-issued identification documents
• Date of birth and age verification data
• Current residential address within the Philippines (street address, barangay, city/municipality, province, postal code)
• Email address
• Mobile phone number
• Government-issued identification documents (Philippine passport, driver's license, UMID, SSS ID, or other valid government ID)
• Photographs or scanned images of identification documents for verification purposes
• Nationality and citizenship status

2.2 Financial and Transaction Information

To facilitate deposits, withdrawals, and financial transactions on the phjil platform, we collect and process financial information including:

• Payment method details (GCash account information, PayMaya account details, bank account numbers and names for BPI/BDO/Metrobank transfers, credit/debit card numbers and expiration dates)
• Transaction history including deposit amounts, withdrawal requests, payment timestamps, and transaction identifiers
• Source of funds information and proof of payment method ownership where required for AML compliance
• Wagering activity, bet history, game play records, and account balance information
• Bonus claims, promotional redemptions, and loyalty program participation data

2.3 Technical and Usage Data

When you access the phjil platform, we automatically collect technical information and usage data to maintain platform security, optimize user experience, and detect fraudulent activity. This data includes:

• IP address and geolocation data to verify you are accessing the Platform from within Philippine territory
• Device information (device type, operating system, browser type and version, screen resolution, device identifiers)
• Log data including access times, pages viewed, time spent on pages, navigation paths, and clickstream data
• Cookie data and similar tracking technologies (session cookies, persistent cookies, web beacons, pixel tags)
• Referral source and marketing campaign tracking information
• Customer support interactions including chat transcripts, email correspondence, and support ticket records

2.4 Communications and Preferences

We collect information about your communication preferences and interactions with phjil, including:

• Marketing and promotional communication preferences (email, SMS, push notifications)
• Responsible gaming preferences and self-imposed limits (deposit limits, time limits, self-exclusion requests)
• Customer support inquiries and correspondence
• Survey responses and feedback provided to phjil

3. How We Use Your Information

phjil collects and processes your personal information for specific, legitimate purposes directly related to providing online casino and sports betting services in compliance with Philippine law. The legal bases for our data processing activities include performance of our contract with you, compliance with legal obligations under PAGCOR regulations and Philippine law, legitimate business interests in preventing fraud and maintaining platform security, and your explicit consent where required. We use your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your phjil user account
• Verifying your identity, age, and location to ensure compliance with eligibility requirements
• Processing deposits, withdrawals, and financial transactions
• Providing access to casino games, live dealer tables, and sports betting services
• Managing bonus offers, promotions, and loyalty program participation
• Maintaining accurate account balances and transaction records
• Providing customer support and responding to inquiries

3.2 Regulatory Compliance and Legal Obligations

• Complying with PAGCOR licensing requirements and Philippine gaming regulations
• Fulfilling anti-money laundering (AML) and know-your-customer (KYC) obligations under Philippine law
• Preventing underage gambling and enforcing age restrictions
• Responding to legal processes, court orders, and government inquiries
• Cooperating with law enforcement investigations when legally required
• Maintaining audit trails and records as required by PAGCOR regulations

3.3 Security, Fraud Prevention, and Risk Management

• Detecting and preventing fraudulent transactions, account takeovers, and unauthorized access
• Identifying and blocking multiple accounts, bonus abuse, and terms of service violations
• Monitoring betting patterns for irregular activity and potential collusion
• Protecting the Platform from cyberattacks, malware, and security threats
• Conducting security audits and penetration testing
• Verifying payment method ownership to prevent payment fraud

3.4 Marketing, Communications, and User Experience

• Sending promotional offers, bonus notifications, and marketing communications where you have opted in
• Personalizing content, game recommendations, and user interface based on your preferences and activity
• Conducting market research, surveys, and user feedback collection
• Analyzing platform usage patterns to improve services, optimize performance, and develop new features
• Measuring marketing campaign effectiveness and attribution

3.5 Responsible Gaming and Player Protection

• Implementing responsible gaming tools including deposit limits, time limits, and self-exclusion options
• Monitoring player behavior for signs of problem gambling
• Enforcing responsible gaming policies and PAGCOR requirements
• Providing access to responsible gaming resources and support organizations

4. Data Sharing and Disclosure

phjil does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your personal data only in the following limited circumstances, and only to the extent necessary to fulfill the purposes described in this Privacy Policy:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, PayMaya, banks, card networks) to facilitate deposits and withdrawals
• Game providers (Pragmatic Play, PG Soft, JILI, Evolution Gaming) to deliver casino games and live dealer services
• Identity verification and KYC service providers to verify user information
• Customer support platforms and communication tools
• Cloud hosting and data storage providers
• Marketing and analytics platforms to measure campaign performance
• Cybersecurity and fraud prevention services

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information and are prohibited from using your data for purposes other than providing services to phjil.

4.2 Regulatory Authorities and Law Enforcement

We may disclose personal information to PAGCOR, government agencies, law enforcement authorities, and regulators when required by Philippine law or when necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests
• Cooperate with anti-money laundering investigations and financial crime prevention efforts
• Respond to lawful requests from PAGCOR or other gaming regulators
• Protect the rights, property, and safety of phjil, our users, or the public
• Enforce our Terms and Conditions and investigate violations

4.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy involving phjil, your personal information may be transferred to the acquiring entity or successor organization. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties when you have provided explicit consent for such sharing, such as when you authorize us to share information with specific partners or opt in to third-party marketing communications.

5. Data Security Measures

phjil implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our data security practices include:

Security Layer	Implementation
Encryption	AES-256 encryption for data at rest; TLS 1.3 for data in transit; end-to-end encryption for sensitive communications
Access Control	Role-based access control (RBAC); multi-factor authentication for staff; principle of least privilege
Infrastructure	Secure data centers with 24/7 monitoring; redundant backups; disaster recovery protocols; firewall protection
Monitoring	Real-time intrusion detection; automated security alerts; regular vulnerability scanning; penetration testing
Personnel	Background checks for employees; confidentiality agreements; security training programs; access logging and audit trails
Compliance	Data Privacy Act 2012 compliance; PAGCOR security standards; PCI DSS standards for payment data; regular audits

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using industry-standard security practices, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities conducted through your account.

6. Data Retention

phjil retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account information: Retained for the duration of your active account plus seven (7) years after account closure, as required by PAGCOR regulations and Philippine anti-money laundering laws
• Transaction records: Retained for ten (10) years to comply with financial record-keeping requirements
• Identity verification documents: Retained for seven (7) years after account closure for regulatory compliance purposes
• Marketing communications data: Retained until you withdraw consent or request deletion, or for three (3) years of inactivity
• Technical logs and usage data: Retained for twelve (12) to twenty-four (24) months for security and analytical purposes
• Customer support records: Retained for three (3) years to maintain quality standards and resolve disputes

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices. Some information may be retained in aggregated, anonymized form for statistical analysis and platform improvement purposes.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and this Privacy Policy, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your personal data by contacting our Data Protection Officer.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your phjil account settings, or contact customer support for assistance.

7.3 Right to Erasure

You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements. We may be required to retain certain information for PAGCOR compliance, anti-money laundering obligations, and legal purposes even after account closure.

7.4 Right to Restrict Processing

You have the right to request restriction of processing of your personal information in certain circumstances, such as when you contest the accuracy of data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another controller where technically feasible.

7.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking unsubscribe links in emails, adjusting notification settings in your account, or contacting customer support.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer through the contact information provided below. We will respond to your request within thirty (30) calendar days as required by the Data Privacy Act of 2012.

8. Cookies and Tracking Technologies

phjil uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the phjil platform and prevent you from accessing certain features. By continuing to use the Platform, you consent to our use of cookies as described in this Policy.

9. Changes to This Privacy Policy

phjil reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this Policy, we will notify you by posting a notice on the Platform, sending an email to your registered email address, or displaying a prominent notification upon login. Your continued use of the Platform after such notice constitutes acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

10. Contact Information and Data Protection Officer

For questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry / Data Protection Request
• Live Chat: Available 24/7 through the Platform interface

We are committed to addressing your privacy concerns and will respond to all inquiries within thirty (30) calendar days as required by Philippine data protection law.